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General Terms and Conditions of Sales of the Website

Last Updated: June 2022



Welcome to website (hereinafter the “Website).



1.1. These general conditions of sale (hereinafter, “General Conditions”) apply to all sales of Regals Premium products (hereinafter, “Products” or “Product”) carried out through the Website.

1.2. Selling of Products -regulated under these General Conditions- is only available to consumers over the age of eighteen (18) years (or the age of majority of the individual's relevant country) (hereinafter, “Clients” or “Client”) being natural persons that obtain Products for personal, family, or household purposes. 

1.3. The language of any contract of sale through this Website shall be in Chinese and English. 

1.4. Clients are required to carefully read these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. Contracts of sale executed with the Clients will be archived by Regals for the retention period required by applicable law. 



2.1. The vendor is Regals Premium Global (NS0269319-A), a company with a registered office (Regals Studio) at 1, Jalan Pantai Jerjak 18, 11900 Bayan Lepas, Penang, Malaysia.


3.1. Information on Products and relevant prices are available on the Website. Regals reserves the right to make adjustments to the pricing and/or description or features of Products for reasons including, but not limited to, changing market conditions, Product discontinuation, material unavailability, changes to manufacturing processes, and errors in advertisements. 

3.2. The Products available on the Website are a selection of items normally available in stores; however, Regals does not provide any warranty to the Client relating to the availability in the stores of the Products available in the Website. The photographs and images of products included on the Website and Services (as defined in the Website Terms of Use) have been portrayed as accurately as possible; however, the settings and specifications of the Client's viewing device or display could affect the accuracy of the colors of Products portrayed. The information included on the Website and/or Services should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.

3.3. Regals reserves the right at any time to limit quantities and/or type of Products available from the Website. The style, models and colors of the Products described on the Website may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product. 

3.4. Regals shall not be liable for errors occurring as a result of a failure of the Client’s connection to the Website. 


4.1. The prices of the Products are indicated on the Website in Malaysia Ringgit (MYR) and are exclusive of all applicable taxes and any applicable surcharges. Delivery costs shall be added to the price of the Products and are indicated separately on the order form.

4.2. Regals regularly verifies that prices of the Products displayed on the Website are correct; however, Regals cannot guarantee the absence of errors. In the event a Product is listed at an incorrect price, Regals reserves the right, prior to delivery, to refuse or cancel orders placed for the Product listed at the incorrect price, regardless of whether the order has been confirmed or payment has been made. In such circumstances, Regals shall offer the Client the opportunity to purchase the Product at the correct price. If the Client has already been charged for the purchase and the order is canceled prior to delivery, Regals will issue a credit to Client's original form of payment.

4.3. Regals offers price adjustments for online purchases on first markdown only. Specifically, if a Product has been reduced from its full price, Regals will credit the Client the difference. A price adjustment request must be made within ten (10) days of the order date for the price adjustment to be honored. The Client must contact Regals by sending an email to Regals will refund the adjusted amount in the original form of payment. 



5.1. The essential characteristics and the price of each Product are displayed on the Website. The information displayed on the Website does not represent an invitation to treat by Regals. 

5.2. Before submitting an order through the Website, Client shall read carefully all the instructions provided during the purchase procedure (also with regard to the delivery charges, the return policy and the privacy policy statement), along with these General Conditions. 

5.3. To purchase a Product, Client must (i) include the selected Product in the “Shopping Cart” by clicking on the relevant button, (ii) sign in or sign up for an account, (iii) select the payment method, (iv) accept the General Conditions and (v) send the order proposal to Regals through the Website. 

5.4. Any error/change in data entered by the Client in the order proposal may be corrected by the Client by following the process described on the Website, before sending the order proposal (by way of example: Client may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their “Shopping Bag”).

5.5. Without prejudice to the use of data described in the Privacy Policy statement, the order proposal and the Client’s data related to that order proposal may be kept by Regals for the period required by applicable legislation. On the base of Regals’s legitimate interest we can use personal data provided by You to make a purchase as a Regals to make a classification of our Member profiles with reference to the amount of the purchases, purchases frequency, number and type of product purchased, country of billing and shipping, returns made.

5.6. An order proposal may be refused by Regals prior to acceptance and confirmation of the order by Regals at its sole discretion, including but not limited to the following circumstances: 

(i) the Products are not available (with no prejudice to the provision set out under Sections 3.3 and 5.9); or

(ii) reported, or suspected, fraudulent or illegal activities, including suspected purchases for resale or commercial purposes; or

(iii) the Client has not fulfilled his/her obligations with respect to a prior contract executed with Regals.


5.8. The contract between Regals and the Client is executed upon receipt by the Client of the acceptance and confirmation by Regals of the order proposal sent through the process set out on the Website. The acceptance (or the refusal) by Regals shall be sent to the Client via e-mail at the address provided by the Client in the order proposal ("Order Confirmation"). 

5.9. In case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly informing him about the unavailability of the Products. In this case, the order proposal will be cancelled or partially accepted only as to the available Products. In case of partial acceptance, the Client shall be charged only the price of the available Products. 

5.10. The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, including information on the return policy, the address to which complaints may be addressed, information on support services and on existing commercial terms.  



6.1. Payment of the price of the Products included in the order proposal and the relevant taxes and delivery charges shall be paid by the Client by credit card, PayPal, Atome, Manual Payments or other means acceptable to Regals.

6.2. Regals currently accepts payments made with the following methods of payment: 

  • Visa

  • MasterCard

  • American Express

  • JCB

  • Discover

  • PayPal

  • Atome

  • Touch N Go E-Wallet (Manual Payment)

  • GrabPay E-Wallet (Manual Payment)

  • Cash (COD) (Manual Payment)

  • Bank Transfer (Manual Payment)


6.3. The transactions will be charged to the Client’s selected form of payment only after: 

(i) the payment method has been verified; 

(ii) the authorization to charge the payment method has been received from the issuer or processor of the payment method used by the Client; 

(iii) the availability of the Product has been confirmed by Regals; and 

(iv) the order is ready to be shipped..  

6.4. In the event that, for any reason, it is impossible to charge the amount due by the Client prior to acceptance and confirmation of the order by Regals, the contract will not be executed and the order will be cancelled. 

6.5. Use of the Atome payment method is subject to credit check and approval and may be ineligible for purchases of certain product categories. A down payment may be required. Payment options may vary based on your purchase. Three-month payment plans are available for purchases. For more information, please visit


7.1 Products will be delivered to the address specified by the Client in the order proposal. In some circumstances and in its absolute discretion, Regals may require the signature of the Client (or of a nominated adult representative) at the time of delivery.

7.2. For each order, Regals shall invoice the Products by e-mail or by mail to the Client, pursuant to any applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.

7.3. Unless otherwise specified by Regals from time to time, delivery charges shall be borne by the Client and are indicated separately on the order form and invoice. 

7.4. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. To estimate the total delivery time for a purchase, please allow up to two business days from the order date to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method. 

7.5. The purchased Product(s) shall be delivered by a carrier selected by Regals (hereinafter, “Carrier”). Next day and two day deliveries are made Monday through Friday excluding Saturday, Sunday and holidays.   

7.6. Unless otherwise specified in the Order Confirmation, the purchased Product(s) will be delivered within 7 (seven) days from the date of the Order Confirmation (except in the event that a force majeure event or unforeseeable circumstance occurs). In case the delivery has not occurred within the above indicated term, the Client (by sending an e-mail to the e-mail address shall provide Regals with a further ten (10) days to deliver the Product; provided that, in case of failure to comply with such term after receipt of the specified notice, the Client’s remedies shall be limited exclusively to termination of the contract and refund of payment received. 

7.7. At the time of delivery of the Products by the Carrier, the Client (or a nominated adult representative) is required to verify: 

(i) that the number of items being delivered corresponds to that indicated in their shipping confirmation email; and  

(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner. 

Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately informed by email us at (as written in the refund policy section). Except to the extent permitted under applicable laws, once the Carrier’s delivery receipt has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel. 


8.1. Regals shall send to the Client a Shipping Confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered. 


9.1. Products purchased from the Website are delivered with the same Regals standard packaging.


10.1. For online purchases, Regals will not accept the return of Food Product(s) due to hygiene purposes even when accompanied by the original invoice. Please note that a different return policy may be applicable for in store purchases.  

10.2. Any Product that has been worn, used, altered or damaged will strictly not be accepted.

10.3 Returns are only applicable under special occasions under the request of Regals and the delivery charges shall be borne by the Regals. (Refer to Refund Policy section for detailed information)

10.4. To the maximum extent permissible under applicable law, Regals reserves the right to refuse return of any Product that does not meet the above return requirements in Regals’s sole discretion. 

10.5. Merchandise returned to will be processed within 7-10 business days of receipt. A confirmation email will be sent once the Client’s payment method has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.  


11.1. If a Product sold by Regals has defects or in any case of alleged lack of conformity of Products sold by Regals, the Client must immediately contact Regals Customer Services by email to, or by WhatsApp to us at 6017 508 2719.

11.2. In the event that the Client seeks to have the Product replaced due to lack of conformity pursuant to this Section 11, delivery costs for returning the Product to be repaired or replaced shall be borne by Regals. 


12.1. Regals guarantees the authenticity of all Products purchased on the Website. Products bearing the Regals trademark are produced with materials, are manufactured by certified suppliers, and are all rigorously and fully made in Malaysia.

12.2. The “Regals” trademark, the set of figurative and and/or shape marks present in the Products, the relevant accessories and/or packaging, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of the companies of Regals Premium Global.


13.1. For further information and assistance with the Website or on the methods of purchase online, the Client may contact Regals by mail, telephone or email, as set forth below: 

REGALS Customer Services

1, Jalan Pantai Jerjak 18,

11900 Bayan Lepas, Penang, Malaysia

Phone no. 6017 508 2719

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